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SecurLOCK™ Equip requires you have a credit and/or debit card account issued from 1st National Bank of Scotia. You will also need an Apple or Android smartphone. After downloading the app you will be instructed to enter your full account number then other authentication information. Once registered you can begin using the app immediately.

It is simple. If you have an iPhone just download the app from the Apple store. If you have an Android phone you download the app from the Google Play store. Once the app has successfully downloaded to your smartphone you can begin to register your cards.

No. It is provided to you free so you have more control over your card.

Fifteen (15).

Unlimited

Debit and or credit.

Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 8, 9, and 10 and all future device/release going forward.

Please use the Contact Us button at the bottom of the landing page and one of 1st National Bank of Scotia support agents will be more than happy to assist you.

Your email address is needed in case you forget your password and need to reset it.

The app is only available in English.

The app is only available domestically.

It is an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category.

No. Using the card controls does not change the status of your account.

It happens immediately after you set and save the option.

Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.

Where My Locations and My Region work independently or together neither can be used in conjunction with International.

In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.

Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.

Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary. Multiple users of the same account will be notified if one of the user changes a preference.

You must add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to “unmanaged” the old card.

There is a “Contact Us” category where you can send an email to 1st National Bank of Scotia. If a phone number is listed feel free to call.

The last 50 transactions will display in the app for thirty calendar days.

Some merchants send pre-authorizations at higher amounts to test cards’ validity. For example, a $25 gas purchase might display as $126. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.

To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don’t want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.

Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.

Detailed information can be found throughout the app. Help can be found at the bottom of the login page and listed in the menu. On specific pages such as the My Location page tipping the “i “ next to My Regions will open a window with detailed information on how the control works.

The app requires a password to access the app. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card number.

Not currently. For Apple devices, Touch ID will only work when a password is set up as well.

No.