1st National Bank of Scotia works hard to make sure that everyone who wants to use 1st National Bank of Scotia’s online website can do so, and have a positive experience. We do this in various ways, including:

  1. Making links on our website descriptive and providing alternative text to help people using assistive technology such as screen reader software.
  2. We consider accessibility when we design features or pages on our website.
  3. We increase the contrast between fonts and backgrounds to make pages on our website easier to read.
  4. We make our website easier to navigate without using a mouse.

1st National Bank of Scotia welcomes feedback from users regarding the way our company provides services to persons with disabilities. Customer service representatives stand ready to assist persons with disabilities in relation to any feedback or complaints they may have. If necessary, the feedback or complaint may be escalated to designated individuals within the Customer Service department or other employees of 1st National Bank of Scotia who will work with the user to address his or her concerns. 1st National Bank of Scotia will promptly respond to and address all complaints that it receives.

On 8 January 2019, all Web pages at https://www.firstscotia.com/ conform to Web Content Accessibility Guidelines 2.1 at https://www.w3.org/TR/WCAG21/. Level AA conformance.

The technologies that this content “relies upon” is: XHTML 1.0 Transitional and JavaScript 1.2.
The technologies that this content “uses but does not rely upon” is: CSS 2.0, JPG, PNG, and SVG.
The user agents, including assistive technologies, that this content has been tested with can be found at http://volum8.com/ada/.