We're here for you.

Thank you for your patience and understanding over the past year as we’ve worked diligently to keep our customers and employees safe and healthy.

An appointment will no longer be required but is available if you prefer.

To schedule an appointment

Please continue below for important reminders before visiting a branch.

  • Branch Availability

    All lobbies are open for normal customer traffic.

     

    Safety Measures

    We will continue to follow health and safety measures in all locations and thank you in advance for your cooperation:

    • Per CDC and NYS guidelines, if you have not had the opportunity to be vaccinated, we ask that you wear a face covering.

     

    • For customers who have been fully vaccinated, face coverings are not required, but are always welcome.

     

    • Plexiglas barriers and ventilation systems are installed at all locations.

     

    • Other safety measures include hand sanitizer stations and increased office cleaning.
  • Digital Banking Tools

    We encourage you to continue to use our digital tools that allow you to access your accounts without having to make a trip to the bank.

    Online & Mobile Banking

    Online Banking and the 1st Scotia Mobile Banking app allow you to view transactions, check balances, pay bills and make transfers. Additionally, Mobile Banking offers the opportunity to make a deposit.

    Enrolling in online banking only takes a moment. Enroll now.

    Visit your app store to download the 1st Scotia Mobile app. You must enroll in online banking first.

    Loan Payments

    Make a one-time payment on your 1st National Bank of Scotia loan through our e-Loan Pay site. Payments accepted as a direct ACH from your checking account. There is no fee to use this service.

    Mobile Wallet

    Mobile Wallet offers you the option to store your debit or credit card information on your mobile device and pay with your phone at participating merchants. Your 1st National cards can be used with Apple Pay, Samsung Pay and Google Pay.

  • SBA Relief Program

    To assist you with staying up to date on the Paycheck Protection Program (PPP), we want to take this opportunity to direct you to the official guidance from the U.S. Small Business Administration (SBA).

    SBA Website

    US Department of the Treasury

    In order to maximize your loan forgiveness, it is important that you regularly review these links in detail because new guidance is continually being issued.

    We understand that this program is complex and the constantly changing program rules are challenging. If you have questions about the legal or tax consequences of the program, please contact your attorney or accountant.

    Our role as the intermediary for this valuable program unfortunately means that the Bank can only provide access to the program rules. We cannot offer advice or interpretation of those rules.

  • Helpful Tips To Keep You Safe

    Watch For Fraud Attempts

    Criminals often increase their efforts to take advantage of the uncertainty people are feeling. Fraudsters look for ways to gain trust and information they can use to obtain access to your personal or banking information, often through suspicious calls or emails. If we legitimately reach out to you via phone, email or written correspondence, we will never ask you to provide or verify your full social security number or account number, passwords or security questions. When in doubt, please call us.